Notify by ESP
Location-Based, High-Speed Communications Platform
Notify is an advanced, high-speed alert notification system designed to deliver location-based voice, text, and email messages within minutes. Our Notify system is powerful enough to be used as the primary customer and employee communications platform for your entire organization. This web-based solution leverages existing customer, employee, and GIS mapping information to distribute critical information during an emergency quickly and securely.
Notify utilizes Esri’s® ArcGIS Online and Portal for ArcGIS platforms, providing intuitive, comprehensive mapping and analytics capabilities. Integration with Esri’s system architecture gives you the ability to seamlessly integrate countless Esri maps and applications with Notify, providing you with a solution that can grow with you.
New Notify Widget Available on Esri Marketplace
Looking for a way to integrate email, SMS, or voice notifications into an existing Esri ArcGIS web app? With the Notify widget, you can now access the power of our SaaS product with any Esri ArcGIS web app. It requires no training.
“Notify continues to be an integral part of our customer notification process by seamlessly integrating Portal for ArcGIS and our ERP. It functions without issue for internal staff, as well as field staff, across multiple platforms and device types.”
— Christopher Moughan, Director of Service & Technology, Lehigh County Authority
Key Features of Notify
Notify is easy to use, with intuitive controls and a simple user interface. Notify offers multiple advantages that will help you gain maximum distribution in the shortest amount of time including:
2-Way Communication: Communicate security and safety alerts with all your employees or customers back and forth quickly. They can now respond with their location, situation, and more to help you guide them to safety or ascertain their condition.
Accessible across devices, including laptops, tablets, and smartphones.
Configurable with Esri Tracker mobile app for monitoring key staff in transit or high-risk areas.
Click-a-map-feature tool allows precise identification of affected areas using existing GIS polygon layers.
Detailed historical records of all customer communication.
Facilitates high-speed voice, SMS text, and email notifications.
Integrated with Esri ArcGIS Online or Portal and external systems.
Voice and SMS Message Personalization
Notify now provides the option to personalize voice and SMS text campaigns. You can insert client-specific data from pre-existing fields directly into the message before the campaign delivery. For example, a late payment voice or SMS text campaign can include any data field from the client record, such as customer name, account balance, and more, into the message.
Custom Group Creation
Businesses and organizations face different risks and a range of threats. Notify makes it simple to contact the people you need to reach without alerting everyone else. This geofencing push notification software lets you establish geographic boundaries, generate custom groups, and target specific individuals to ensure your messages go where they need.
Customer Service Call Transfer
With Notify, you now have the option to allow the notified customer to be transferred to a customer service representative or not. With a simple click of the checkbox, you decide exactly which calls should be transferred and which calls should not be transferred. For example, if you send a voice call to 50,000 customers, you may not want your customer service agents flooded with calls.
Feature Edits Directly from Map
Now you can edit content directly from the map without having to go to a separate application or GIS system. An edit icon shows next to any layer that is available for editing. Maps generated by Notify are colorful and comprehensive and feature 2D and 3D viewing for simple navigation, helping you save time and prevent errors.
Monitor Ongoing Campaign Statistics
Once you launch mass notifications, Notify lets you track how successful they are. You can view statistics of current and past campaigns to view details like how many notifications were delivered and how they were received. For example, you can see how many phone calls were answered by a live person, how many went to voicemail, and how many went unanswered.
Esri ArcGIS Indoors Integration
We have successfully integrated our Notify solution, a high-speed mass notification system, with Esri Indoors’ data. Combining Notify and Indoors allows you to alert employees and visitors based on their location within the building — a room, ward, corridors, floors, and more. This integration and accuracy within an indoor environment are invaluable should you need to direct a person to help them find their way or inform them about an emergency and provide directions for next steps.
Our team will help you create, implement, and manage ArcGIS Indoors for your organization with guidance every step of the way. This includes:
Collecting data: We will use the latest technologies to gather comprehensive site data.
Publishing data: Our team takes the information and turns it into detailed 3D Building Information Models.
Integrating notifications: We integrate notifications that will alert people based on their specific location.
Location-Based Notification Services With Multiple Applications
The world is an unpredictable place. Notify location-based notification software provides a simplified platform you can use to manage and mitigate the ever-evolving list of challenges and safety risks you face. The scalable Notify platform is an ideal solution for businesses, municipalities, and other organizations looking to keep people safe, mitigate losses, and maintain continuity.
Supply Chain – Reducing Inefficiencies
Notify enables automated and manual alerting based on configured actions that occur during the movement of goods. The configuration of the ESP platform enables our customers to react, prepare and understand challenges that occur during transit. Notify creates a simple way to incorporate actions and risk mitigation with real time alerts and notifications powered by ESP’s Maestro, which provides integrations with real time sensor, historical, and predictive information. Configurable alerts include demurrage and detention alerts, ETA changes, dwell times, risks along routes, route changes, missed connections, missing assets, and many more.
Corporate Security — Keeping Employees Safe
Notify can send safety messages to employees in specific geographic areas or companywide and allow employees to provide their status back to corporate security via company-owned mobile phones and tablets. This functionality provides companies with an intuitive, reliable system to ensure the safety of their employees.
Water Utilities — Improving Customer Satisfaction
Informing customers of critical events, including water quality alerts, hydrant flushing, conservation requirements, planned and unplanned maintenance, and late payment reminders, is key to keeping water utility customers safe and well-informed. Precise identification of the affected area, along with delivery of high-speed text, voice, and email messages to affected customers is possible with Notify – reducing complaints and improving customer satisfaction.
Insurance Companies — One Step Ahead of the Storm
Notify manages the effects of storms on policies and policy holders for insurance companies. When storms meet pre-defined thresholds such as hail of a certain diameter, the information is spatially analyzed and interpreted relative to existing policies. Notifications are automatically sent to the assigned management team, with links to an interactive map. This streamlined process provides managers with the information needed to quickly address customers’ needs in affected areas.
Learn More About the Notify Mass Notification System
Using Notify to keep customers, visitors, employees, and the other people you're responsible for informed will help you manage and overcome challenges with greater ease and help limit potential losses. Geofencing push notification software is unmatched by manual message distribution processes. The technology will help you deliver clear, unambiguous messages, and instructions to the people who need them, manage the flow of information, and make it easier to respond to unexpected events. Let us show you all the advantages you can gain using location-based notification software.